Free shipping for orders over €20

Contact

Did you know that we already have answers to most questions available online? Take a look at our FAQ section below and quickly find the answer to your question. Still can’t figure it out? Feel free to contact us!

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Philips Media

Curieweg 15, 2408 BZ, Alphen aan den Rijn
Netherlands

+31 (0) 172 63 66 66

info@philips-media.com

Dexxon Data Media and Storage B.V.
VAT No.: NL007533536B01
Coc : Gouda 29031645

Frequently Asked Questions

In which countries do you deliver?

At this moment, Philips Media only accepts orders with a delivery address in the Netherlands.

For shipments within the Netherlands, we offer free delivery on orders of €20 or more. If your order is under €20, a shipping fee of €1.99 will be charged. We always strive to deliver orders with multiple items in one package. Even if an order over €20 needs to be split into two or more deliveries, this will not affect the shipping costs.

For delivery, we use the services of DHL. You have the flexibility to choose where you want your order to be delivered:

  • Home
  • To another address
  • At a DHL ServicePoint

If the delivery driver is unable to reach you at home, the package will be delivered to a neighbor or a DHL ServicePoint. In the latter case, you can pick up the package the next day. You will receive an email with a link to the address and opening hours of the DHL ServicePoint.

If you place an order on a weekday before 3:00 PM, your order will be delivered to your home the next day. If you order over the weekend, you can expect your order at the earliest on Tuesday. For every order, you will also receive an email with a Track & Trace number, so you can track your shipment at any time.

To order a product, follow these steps:

  1. Find the desired product and add it to your digital shopping cart by clicking the “Add to Cart” button.
  2. Go to the cart menu and complete your order by clicking the “Checkout” button.
  3. We use DHL for product shipping. Choose your preferred delivery options.
  4. Select your payment method and complete the payment for your order.
  5. You will receive an order confirmation via email. Once your order has been shipped, we will send you a Track & Trace number via email.
  6. Please note that it is not possible to place orders by phone.

To ensure your order is delivered as quickly as possible, we process all orders automatically and immediately. Therefore, it is unfortunately not possible to cancel or modify your order between the time of purchase and delivery. If you do not wish to accept the package, you can refuse it at the door or return it after receipt. Follow the return instructions for returning products.

During the checkout process, you can choose your preferred payment method. You have three options to choose from:

  • iDeal: You can safely and easily pay for your order with no extra fees. Use the trusted online payment environment of your own bank.
  • Bank Transfer: You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible.
  • Klarna: You also have the option to pay for your order later via Klarna (with a fee of €1.00).
    • If you choose this payment option, you will receive a separate invoice from Klarna. Klarna will send you the invoice once we have shipped the order, usually about 2 days after you receive an email confirmation of your purchase. You will receive the invoice via email or in the Klarna app, if you have downloaded it. You can pay the invoice to Klarna via iDEAL or direct debit by logging into the Klarna app or via klarna.nl.

If you have any questions about your payment via Klarna, please contact Klarna customer service.

At Philips, we highly value reliable and honest customer reviews. That’s why only customers who have actually purchased a product can leave a review. This ensures that all reviews are authentic and helps prevent inappropriate or misleading reviews.

Our policy for customer reviews:

  • Only verified buyers can leave a review. This is indicated with the label ‘Verified Owner‘.
  • Both positive and negative reviews are published, as long as they comply with our guidelines.
  • We do not post paid reviews. All reviews come from real customers who have actually purchased the product and are sharing their honest opinion.
  • Reviews are typically reviewed for language within 48 hours and then published.
  • Reviews with false information or offensive language will not be published.

In this way, we ensure transparent and reliable customer feedback.

We find it important that you are satisfied with our products and service. Do you have a complaint? Then contact us via the contact form. You will receive a substantive response from us within 14 days after receiving your complaint.

Are you not satisfied with the handling of your complaint? You can then submit it to the Disputes Committee Thuiswinkel, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform ( http://ec.europa.eu/consumers/odr/).”

Contact form

If you have a complaint about our products or services, you can contact us via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

Our customer service team is happy to assist you with any questions about Philips storage media, such as USB sticks, (micro) SD cards, and SSDs. If you have a question about another Philips product, please visit https://www.philips.nl/c-w/support-home

If you have a question about another Philips product, please visit https://www.philips.nl/c-w/support-home