FAQ Philips Media
Check out our FAQ section to see if we’ve already answered your question.
In which countries do you deliver?
At the moment, Philips Media only accepts orders with a delivery address in the Netherlands.
How much is the shipping fee I have to pay?
For shipments to the Netherlands, we offer free delivery for orders of €20 or more. If your order is below €20, we will charge €1.99 for shipping. We always strive to deliver orders consisting of multiple items in one package. Even if an order is above €20 but needs to be split into two or more deliveries, this does not affect the delivery costs.
Which delivery service do you use?
For delivery, we use the services of DHL. You have the flexibility to specify where you want your order to be delivered:
- At home
- At another address
- At a DHL Service Point
How can I still receive my package if I'm not at home?
If the delivery person doesn’t find you at home, the package will be left with your neighbors or at a DHL Service Point. In the latter case, you can pick up the package the next day. You will receive an email with a link to the address and opening hours of the DHL Service Point.
When can I expect to receive my order?
If you place your order on a business day before 3:00 PM, it will be delivered to your home the next day. If you place your order during the weekend, you can expect to receive it at the earliest on Tuesday. With every order, you will also receive an email with a Track & Trace number, allowing you to track the shipment at any time.
How do I order a product?
To place an order for a product, follow these steps:
- Find the desired product and place it in your digital shopping cart by clicking the ‘Add to Cart’ button.
- Go to the shopping cart menu and complete your order by clicking the ‘Checkout’ button.
- We use DHL for product shipping. Select the desired delivery options.
- Choose your payment method and complete the payment for your order.
- You will receive an order confirmation via email. Once your order is shipped, we will send you a Track & Trace number via email.
- Please note that it is not possible to order products by phone.
How do I cancel my order?
To ensure that your order is delivered as quickly as possible, we process all orders automatically and promptly. As a result, it is unfortunately not possible to cancel or modify your order between the time of ordering and delivery. If you do not want to accept your package, you can refuse it at the door or return it after receiving it. Follow the return instructions for returning products.
How can I pay for my order?
During the ordering process, you can choose your preferred payment method. You have the choice of three options:
- iDeal: You can securely and conveniently complete your order with us without any extra charges. Use your own bank’s trusted online payment environment.
- Bank Transfer: You can also choose to transfer the amount of your order to our account first. Once we have received your payment, we will send the goods to you as soon as possible.
- Klarna: You also have the option to pay for your order afterwards via Klarna (with a cost of €1.00).
- If you choose this payment option, you will receive a separate invoice from Klarna. Klarna will send you the invoice once we have shipped the order, typically about 2 days after you have received an email confirmation of your purchase. You will receive this invoice by email or in the Klarna app if you have downloaded it. You can pay the invoice to Klarna using iDEAL or direct debit by logging into the Klarna app or through klarna.nl.
If you have questions about your payment through Klarna, please contact Klarna customer service.
Email Philips Media
Couldn’t find an answer to your question in our FAQ section? Then please contact us using the form below.
Address details for Philips Media
Philips Media
Curieweg 15
2408 BZ Alphen a/d Rijn
The Netherlands
Contact Philips Media
Email: info@dexxon.nl
Phone: +31 (0) 172 63 66 66