Free shipping for orders over €20

Contact

Did you know that for most questions we already have answers online? Take a look at our FAQ section below and quickly find the answer to your question. Don't come out anyway? Please feel free to contact us!

View frequently asked questions

Philips Media

Curieweg 15, 2408 BZ, Alphen aan den Rijn
Netherlands

+31 (0) 172 63 66 66

info@philips-media.com

Dexxon Data Media and Storage B.V.
VAT No.: NL007533536B01
K.V.K : Gouda 29031645

Frequently Asked Questions

What countries do you deliver to?

Currently, Philips Media only accepts orders with a delivery address in the Netherlands.

For shipments to the Netherlands, we offer free delivery on orders of €20 or more. If your order is under €20, we charge €1.99 in shipping costs. We always strive to deliver orders consisting of multiple items in one package. Even if an order is over €20 but has to be split into two or more deliveries, this does not affect the delivery charge.

For delivery, we use the services of DHL. You have the flexibility to specify where you want your order delivered:

  • Home
  • At another address
  • At a DHL Service Point

If the deliverer does not find you at home, the package will be delivered to your neighbors or to a DHL ServicePoint. In the latter case you can pick up the parcel the next day. You will receive an email with a link to the address and opening hours of the DHL ServicePoint.

If you order before 3 p.m. on a business day, your order will be delivered to your home the next day. If you order over the weekend, you can expect your order on Tuesday at the earliest. With every order you will also receive an e-mail with a Track & Trace number so that you can follow the shipment at all times.

To order a product, follow these steps:

  1. Find the product you want and place it in your digital shopping cart by clicking the “Add to Cart” button.
  2. Go to the shopping cart menu and complete your order by clicking the “Checkout” button.
  3. We use DHL to ship products. Please choose your preferred delivery options.
  4. Select your payment method and complete payment for your order.
  5. You will receive an order confirmation by e-mail. Once your order has been shipped, we will send you a Track & Trace number by e-mail.
  6. Please note that it is not possible to order products by phone.

To ensure that your order is delivered as quickly as possible, we process all orders automatically immediately. Because of this, it is unfortunately not possible to cancel or change your order between the time of ordering and delivery. Should you not want to accept your package, you can refuse it at the door or return it after receipt. Please follow the return instructions for returning products.

During the ordering process you can choose your desired payment method. You have three options to choose from:

  • iDeal: You can safely and easily pay for your order with us at no extra cost. Use the familiar internet payment environment of your own bank.
  • Bank transfer: You can also choose to transfer the amount of your order to our account first. As soon as we receive your payment, we will send the goods to you as soon as possible.
  • Klarna: You also have the option of paying for your order in arrears via Klarna (with a cost of €1.00).
    • If you choose this payment option, you will receive a separate invoice from Klarna. Klarna sends you the invoice once we have shipped the order, usually about 2 days after you have received an e-mail confirmation of your purchase. You get this invoice by e-mail or in the Klarna app, if you have downloaded it. You can pay the invoice to Klarna via iDEAL or direct debit by logging into the Klarna app or via klarna.co.uk.

If you have questions about your payment through Klarna, please contact Klarna customer service.

At Philips, we value reliable and honest customer reviews. Therefore, only customers who have actually purchased a product can leave a review. This ensures that all reviews are authentic and prevents inappropriate or misleading reviews.

Our customer review policy:

  • Only verified buyers can post a review. This is indicated by the label “Verified Owner.
  • Both positive and negative reviews are published as long as they meet our guidelines.
  • We do not post paid reviews. All reviews are from real customers who have actually purchased the product and share their honest opinions.
  • Reviews are usually checked for language within 48 hours and then published.
  • Reviews with untruths or foul language will not be posted.

In this way, we ensure transparent and reliable customer feedback.

It is important to us that you are satisfied with our products and service. Do you have a complaint? If so, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

‘Not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).

Contact form

If you have a complaint about our products or our service, please contact us using the contact form. You will receive a substantive response from us within 14 days of receiving your complaint.

Our service representatives are happy to assist you with any questions about Philips storage media, such as USB drives, (micro) SD cards, and SSDs. If you have a question about another Philips product, please visit https://www.philips.nl/c-w/support-home

If you have a question about another Philips product, go to https://www.philips.nl/c-w/support-home