Privacy policy

Philips Media

October 2, 2025

Through our webshop, we process privacy-sensitive data, also known as personal data. At Philips Media, we attach great importance to careful handling of personal data. We therefore process personal data with the necessary care and security.

When processing personal data, we comply with the requirements of privacy legislation. This means, among other things, that we:

  1. Clearly specify our purposes before processing personal data, as set out in this privacy statement.
  2. Limit our collection of personal data to only the data necessary for legitimate purposes.
  3. In cases where your consent is required, first explicitly ask for your permission to process your personal data.
  4. Take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf.
  5. Respect your right to access, correct or delete your personal data, if desired.

Philips Media is responsible for the processing of personal data. In this privacy statement, we explain which personal data we collect and use and for what purpose within the webshop www.philips-media.com. We recommend that you read this statement carefully.

If you have any questions or would like to know exactly which data we store about you, please contact Philips Media.

Your Account

For certain parts of our webshop, you must first register. During this process, you must provide information about yourself and choose a username. We then create an account that you can log into using the username you chose and a password you selected yourself.

For this, we require your contact details, phone number, billing address and email address. This information is necessary due to the contract we enter into with you. We store this data until you delete your account.

We store this information so that you do not have to enter it repeatedly and so that we can contact you in the context of the execution of the contract. You can modify your information at any time via your account.

Sharing with third parties

We work with certain companies that may receive the above-mentioned personal data from us.

Order processing

When you place an order with us, we use your personal data to handle the order properly. We may share your personal data with our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this, we use your contact details, phone number, billing address, email address and payment details. This information is necessary due to the contract we conclude with you. We store this data until your order has been completed. Certain customer data is retained longer due to statutory tax retention obligations.

Sharing with third parties

We work with certain companies that may receive the above-mentioned personal data from us.

Posting reviews on the website

You have the option to leave a review with us. We use the necessary personal data to publish this review on the website. For this, we use your screen name (nickname). We do this on the basis of your consent. We store this information until after the end of the contract.

Contact form

Via the contact form, you can ask us questions or submit requests. For this, we use your contact details, phone number and email address. We have a legitimate interest in this.

We store this information until we are sure that you are satisfied with our response and for three months thereafter. This allows us to easily retrieve the information in case of follow-up questions and also enables us to further improve our customer service.

Sharing with third parties

We work with certain companies that may receive the above-mentioned personal data from us.

Advertisements

Our webshop displays general advertisements. We do not keep personal data in this context, so we do not know whether you like these advertisements.

Sharing with other companies or institutions

With the exception of the partners mentioned above, we do not share your personal data with other companies or institutions under any circumstances, unless we are legally obliged to do so (for example if the police require this in case of suspicion of a crime).

Statistics

We keep statistics on the use of our webshop. Social media buttons are included in our webshop. The administrators of these services collect personal data through them.

Cookies

Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. We can also use them to see that you visit us again.

When you visit our webshop for the first time, we display a message explaining cookies. In doing so, we ask for your consent for the use of these cookies.

You can disable the use of cookies via your browser, but some functions of our webshop may then not work properly.

We have made agreements with other companies that place cookies about their use. However, we do not have full control over what they themselves do with the cookies. Therefore, please also read their privacy statements (please note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our webshop. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to track.

We have not allowed Google to use the obtained Analytics information for other Google services. We have Google anonymize the IP addresses.

Google Ads Enhanced Conversions

We use Enhanced Conversions from Google Ads. This means that we combine hashed personal data, such as your email address or phone number (if provided by you), with your behavior on our site in order to measure conversions more accurately and make advertisements more relevant.

This data is shared exclusively with Google, transmitted in encrypted form and never stored in a readable format. You can withdraw your consent for this processing at any time via our cookie settings.

Security

Security of personal data is very important to us. We ensure that your data is properly secured with us. We regularly adjust the security and closely monitor potential risks.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly so that you are aware of any changes. We will do our best to also announce changes separately.

Access, modification and deletion of your data

If you have any questions or would like to know which personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • To receive an explanation about which personal data we have and what we do with it.
  • To gain access to the exact personal data we have.
  • To have errors in your personal data corrected.
  • To have outdated personal data deleted.
  • To have personal data transferred to another party.
  • To withdraw your consent.
  • To object to a particular use.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete data of the wrong person.

Submitting a complaint

If you believe that we are not assisting you properly, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact details

Philips Media
Curieweg 15
2408 BZ Alphen aan den Rijn
info@dexxon.nl
0172-636666